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Our Terms, Your Account Rights

Everything you do on 999bd1 — from opening your account to depositing via bKash, Nagad, or Rocket — sits within a clear set of rules. This page lays out the legal framework that governs your use of the platform, your data, and your rights.

Account TermsPrivacy ConditionsWallet RulesEligible RegionsPolicy Contact
999bd1 Our Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Account

Your account data — including your registered mobile number, wallet details, and transaction history — is stored with encryption at rest and in transit. We do not sell your personal data to third parties. Cookie data collected during your session is used only for account functionality and fraud detection, not for external advertising profiles. You can request a copy of your personal data or ask us to delete your account by contacting our policy team through the Help and Legal section in your account dashboard. Requests are processed in line with applicable data protection obligations for your region.

Data Retention Policy

We keep your account and transaction records for the period required by applicable financial regulations in supported regions. You can request details of your specific retention period through your account dashboard.

Cookie Handling

Session cookies keep your account login active across mobile and desktop. You can clear these through your browser or app settings — this logs you out of the active session but does not affect your account data.

Account Verification

Identity verification during account setup uses the details you provide against your registered bKash, Nagad, or Rocket wallet. Mismatched details trigger a manual review before any withdrawal is processed.

Policy Change Notices

When our legal terms change, we send a notice to your registered account before the new terms take effect. You can contact the policy team within that window if you have questions or wish to close your account.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about your account terms, a data request, or a dispute involving your wallet transactions, our support team handles these through dedicated channels. Policy and legal queries are logged and reviewed separately from general account help — expect a response within the timeframe listed below for each channel.

Live Chat Support Available directly inside your account dashboard. Use this for urgent account or wallet policy questions — our team picks up active chats during support hours.
Email Policy Team Send detailed legal queries, data access requests, or formal complaints to our policy address listed in your account settings under Help and Legal.
Account Help Centre Your account dashboard includes a searchable help section covering payment terms, verification rules, and how to raise a formal dispute or data request.

Common Policy Questions

These are the questions we hear most about our terms, account rights, and data handling. If your question isn't here, reach out through the Help and Legal section in your account dashboard.

Access depends entirely on your local law and whether your region is currently supported by us. We do not provide legal advice. Check your local regulations before creating or using an account.

Log into your account, go to Help and Legal in the dashboard, and submit a data access request. Our policy team reviews these and responds within the timeframe stated in your account's help section.

Yes. Submit a deletion request through Help and Legal in your account dashboard. Deletion is subject to any outstanding transactions and the retention periods required by applicable financial regulations.

Wallet details linked to your account are stored encrypted and used only for transaction processing and verification. They are not shared with third parties outside of the payment provider's own processing requirements.

We send a notice to your registered account before any change takes effect. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Send formal disputes to our policy email address, which you'll find in Help and Legal inside your account dashboard. These are handled separately from standard account support queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.